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The concept of hotel industry is not the same as it used to be some years ago. During those periods, customers used to prefer high qualities along with additional facilities. Money was not the factor. However, time has changed a lot and the recent recession period has made people rethink on their expenditure process. Most of the customers are not demanding for expensive facilities. Moreover, they are availing the cheaper services that feature not single but multi oriented services.
from: http://ezinearticles.com/?An-Insight-Into-The-World-of-Luxury-Boutique-Hotels&id=5750757